Last updated: 18 July 2026
We offer a 30-day return policy for most items purchased online. This means you may request a return within 30 days of receiving your order. This additional policy does not affect your statutory consumer rights.
How to request a return
Contact us through our Contact Us page or email contact@pippopshop.co.uk. Please include your order number and the item you wish to return. We will send you return instructions and the correct return address.
For your statutory right to cancel an online order, you must tell us within 14 days of receiving the goods. You then have a further 14 days to send them back. You do not need to give a reason for cancelling.
Return condition
You may inspect and try on an item as you would in a shop. Please return it in the same condition as reasonably possible, unwashed and without damage caused after delivery, with any labels or packaging supplied. We may reduce a refund if handling beyond what is reasonably necessary has reduced the item’s value.
Return postage
- For a change-of-mind return, the customer is responsible for return postage.
- If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will cover reasonable return postage where required.
We recommend using a tracked service or obtaining proof of postage. We cannot be responsible for a returned parcel until it reaches us.
Refunds
We will inspect the returned item and notify you when the refund has been processed. Refunds are made to the original payment method.
For a statutory cancellation, we will issue the refund within 14 days of receiving the goods back, or within 14 days of receiving acceptable proof that they have been returned, whichever is earlier.
If you cancel and return the entire order, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, the additional premium delivery cost is not refundable. Return postage remains the customer’s responsibility for change-of-mind returns.
Faulty, damaged or incorrect items
Please contact us as soon as possible if an item arrives faulty, damaged, incorrect or materially different from its description. Include your order number and photographs where helpful. Your legal rights for faulty or misdescribed goods are separate from, and not limited by, our 30-day change-of-mind policy.
Items that cannot be returned
Return rights may not apply to personalised items or sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken. This does not remove your rights where an item is faulty, damaged or not as described.
Exchanges and cancellations
We do not currently offer direct exchanges. Return the original item for a refund and place a new order for the replacement item. You may also contact us to cancel an order before dispatch; after dispatch, the normal return process applies.
Contact us
For questions about a return or refund, use our Contact Us page or email contact@pippopshop.co.uk.