Privacy Policy | Pip Pop Shop

How we collect, use and protect your personal information.

1. Introduction

This Privacy Policy describes how PipPopShop (“we”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase on www.pippopshop.co.uk.

By using our Site, you agree to the collection and use of information in accordance with this policy.

LAST UPDATED

November 2025

COVERS

Personal information, cookies and your rights

PERSONAL INFORMATION

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We refer to any information that can identify you as “Personal Information.”

(a) Device Information

Examples collected: browser type/version, IP address, time zone, cookie data, pages viewed, search terms, and browsing interactions.
Purpose: to ensure the Site functions correctly, improve performance, and analyse visitor behaviour.
Source: collected automatically via cookies, analytics tools (such as Google Analytics), and server logs.
Disclosure: may be shared with analytics and hosting providers (e.g. Google, Hostinger).

(b) Order Information

Examples collected: name, billing address, shipping address, email, phone number, and payment details.
Purpose: to process and deliver your orders, confirm payments, communicate with you, and prevent fraud.
Source: collected directly from you during checkout or account registration.
Disclosure: shared with our payment and delivery partners only as needed (e.g. Stripe, PayPal, Evri, Royal Mail).

(c) Customer Support

Examples collected: name, email, phone number, and order details.
Purpose: to respond to your questions and provide customer service.
Source: provided by you when contacting us.

CHILDREN’S PRIVACY

3. Minors

Our Site is not intended for individuals under the age of 13.
We do not knowingly collect Personal Information from children.
If you believe your child has provided us with their details, please contact us immediately at contact@pippopshop.co.uk.

TRUSTED PARTNERS

4. Sharing Personal Information

We may share your information with trusted third parties to provide and improve our services, including:

Hostinger – website hosting and security
WordPress & WooCommerce – store management platform
Payment providers (e.g. Stripe, PayPal) – payment processing
Courier services (e.g. Evri, Royal Mail) – shipping orders
Google Analytics – website analytics

We may also share information to comply with legal obligations or to protect our rights.

MARKETING & ANALYTICS

5. Behavioural Advertising & Analytics

We may use your information to provide you with targeted advertisements or promotional updates.

We use Google Analytics to understand how customers use our Site.
Learn more here: Google Privacy Policy.
Opt-out: Google Analytics Opt-Out.
Advertising partners may collect limited data via cookies or pixels.

You can opt out of targeted advertising through your browser settings or by visiting:
Network Advertising Initiative Opt-Out Page.

HOW DATA IS USED

6. Using Your Personal Information

We use your personal data to:

Process and deliver orders
Communicate with you
Provide customer support
Send updates about new products or offers (if you consent)
Improve our Site’s usability and security

7. Lawful Basis (GDPR)

Under the UK GDPR, we process your data under the following lawful bases:

Your consent
Performance of a contract (e.g. fulfilling your purchase)
Legal obligations
Legitimate interests, provided these do not override your rights

RETENTION

8. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined here or to comply with legal obligations.
You may request deletion of your data at any time by contacting us.

AUTOMATION

9. Automated Decision-Making

We do not engage in fully automated decision-making that significantly affects individuals.
Basic automated fraud prevention (e.g. temporary IP or card blocking) may be used.

COOKIE INFORMATION

10. Cookies

A cookie is a small text file stored on your device to improve your browsing experience.
We use cookies for:

Site functionality

Site functionality (cart, login, checkout)

Analytics

Analytics (Google Analytics)

Marketing

Marketing (only with your consent)

You can control or delete cookies through your browser settings.
More info: www.allaboutcookies.org.

YOUR INFORMATION, YOUR RIGHTS

11. Your Rights (UK & EU)

You have the right to:

Access the personal data we hold about you
Request correction or deletion
Withdraw consent
Request data portability
Object to certain types of processing

To exercise these rights, contact us at contact@pippopshop.co.uk.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

BROWSER SIGNALS

12. Do Not Track

Please note that our Site does not alter its data collection practices when we detect “Do Not Track” browser signals.

POLICY UPDATES

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
The latest version will always be available at www.pippopshop.co.uk/privacy-policy.

Last updated: November 2025

CONTACT DETAILS

14. Contact Us

If you have any questions or complaints about this policy or your data, contact us at:

📧 contact@pippopshop.co.uk
📍 PipPopShop, St Helens, United Kingdom